If you, for whatever reason, do not wish to retain the products, you can invoke the right of withdrawal and have the right to return the products to Ezu Studio within 14 days as from the day following on the delivery of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please return the item in original condition
We will in any case only approve requests for return if the product doesn't show any signs of damage, hasn't been washed, and if you have not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion of the right of withdrawal is possible for products which are custom made/ordered for the client (such as gift vouchers).
Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Ezu Studio reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Ezu Studio will reimburse for the returned product(s) within 14 days after receiving but shipping fees shall not be refunded.
We will notify you once your return has been received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or products which are custom made/ordered for the client (such as gift vouchers).
Returns outside of EU
For return orders outside EU, please always mention return outside of the package and mark the return box on your customs declaration form. This to avoid import duties for Ezu Studio on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed by Ezu Studio. All custom charges are for your own account.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at email@example.com.